Shipping policy
Effective Date: Sept. 23, 2026
At Zenvora, we aim to provide clear and reliable shipping information so you know what to expect when placing an order. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking, and what happens in the event of an address issue, delay, loss, or damage.
1. Shipping Availability
Zenvora currently ships orders to customers in United States.
Orders are shipped from Austin, Texas, United States using our available shipping partners.
Shipping availability may vary depending on the product, destination, and applicable carrier service. If a particular destination is not available for a product, this will be communicated during checkout where applicable.
2. Estimated Delivery Schedule
Our estimated delivery time consists of two stages:
· Handling Time: 1–2 business days
· Transit Time: 3–7 business days
· Estimated Total Delivery Time: 4–9 business days
Order Cut-Off Time
Orders placed by [4:00 PM] GMT -05:00, Monday through Friday, will normally begin processing on the same business day.
Orders placed after the stated cut-off time, on weekends, or on recognized holidays will generally begin processing on the next business day.
The order cut-off time is used to calculate our estimated delivery schedule and may affect the date on which an order is shipped.
Handling Time
Handling time is the period required to process, prepare, package, and hand your order to the shipping carrier.
Our standard handling time is [1–2 business days].
Handling time begins after the order has been successfully placed and any required order verification or payment authorization has been completed.
Transit Time
Transit time begins after the package has been handed to the carrier.
Our estimated transit time is [3–7 business days], depending on the destination and shipping service selected.
Transit times are estimates rather than guaranteed delivery dates and may vary because of carrier operations, destination, weather, holidays, or other circumstances outside our control.
Total Estimated Delivery Time
Under normal circumstances, the estimated total delivery time is approximately [4–9 business days], consisting of the applicable handling time plus carrier transit time.
The delivery estimate may vary by destination and shipping method. Customers should rely on the delivery estimate displayed at checkout when one is provided.
3. Shipping Costs, Prices, Taxes & Currency
Shipping charges are calculated and displayed in USD .
Our standard shipping charge is:
Shipping Cost: Free Shipping
Any applicable shipping charges will be shown to the customer before the order is completed.
Product prices and shipping charges are displayed in the applicable currency shown on our website. Any applicable sales tax or other legally required taxes will be calculated and displayed at checkout where required.
For international orders, customers may be responsible for customs duties, import taxes, or other government charges where applicable, unless Zenvora specifically states that such charges are included in the displayed price or shipping charge.
We do not intentionally hide shipping costs or mandatory charges from customers before purchase.
4. Shipping Methods & Carriers
Orders may be shipped using one of our available shipping carriers or delivery services, depending on the destination and shipping method selected.
Our shipping carriers may include:
· Fedex
· UPS
· USPS
The carrier used for an order may vary depending on destination, package size, weight, service availability, and other logistical requirements.
The available shipping method and applicable cost, when relevant, will be displayed during checkout.
5. Order Processing & Product Condition
Before shipment, orders are processed and packaged for transportation.
Products are inspected and packaged using appropriate protective materials before being handed to the shipping carrier. Because chandeliers and lighting products may contain glass, metal, electrical components, or other delicate parts, appropriate packaging is used to help reduce the risk of transportation damage.
Once an order has been transferred to the shipping carrier, transportation and delivery are handled by the carrier.
Customers should retain the original packaging until the product has been inspected and confirmed to be in acceptable condition.
6. Incorrect, Incomplete, or Unverified Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
· Full name
· Street address
· Apartment, unit, or suite number
· City
· State/Province
· ZIP or postal code
· Country
· Contact information
If an address appears incomplete, invalid, or inconsistent with the destination information provided, Zenvora may contact the customer to verify the shipping details before dispatch.
An order may be delayed while address information is being verified.
If an order has already been shipped and the carrier cannot deliver it because of an incorrect or incomplete address, additional shipping charges may apply if the package must be reshipped.
Where applicable, any reshipping cost resulting from customer-provided incorrect or incomplete address information may be the customer's responsibility.
7. Address Modification
If you need to change your shipping address, contact us as soon as possible after placing your order.
Email: support@zzenvora.store
We will make reasonable efforts to update the address before the order is shipped. However, an address change cannot be guaranteed once an order has entered processing or has been handed to the carrier.
Once an order has shipped, we may be unable to change the delivery address. In such cases, customers may need to work directly with the carrier or wait for the package to be returned before further shipping arrangements can be considered.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible at support@zzenvora.store.
Cancellation requests are only guaranteed if received before the order has entered shipment processing or been handed to the carrier.
Once an order has shipped, it generally cannot be cancelled through the shipping process. In that situation, the customer may need to follow the applicable procedures described in our Return & Refund Policy.
Any refund resulting from an approved cancellation will be handled according to our Return & Refund Policy and applicable payment-processing timelines.
9. Order Tracking
When tracking information is available, Zenvora will provide the customer with a tracking number or tracking information associated with the shipment.
Customers can track their order through our Track Your Order page:
Track Your Order
Tracking information may take some time to become active after the carrier receives the package.
If tracking information has not updated for several business days, please contact us at support@zzenvora.store so we can review the shipment status.
10. Lost, Damaged, or Incorrect Products
Damaged Packages or Products
If your package arrives visibly damaged, please inspect the product as soon as reasonably possible.
If the product has been damaged during transportation, contact us at support@zzenvora.store and provide:
· Your order number
· A description of the damage
· Clear photographs of the damaged product
· Photographs of the outer shipping packaging
· Photographs of the shipping label, where available
For chandelier and other fragile lighting products, keeping the original packaging may be important when investigating a transportation-related damage claim.
We will review the information provided and determine the appropriate resolution according to our Return & Refund Policy and applicable carrier procedures.
Lost Shipments
If tracking indicates that a shipment has been delivered but you cannot locate it, please first check the delivery area, mailbox, building reception, household members, neighbors, or other locations where the carrier may have left the package.
If the package still cannot be located, contact us at support@zzenvora.store with your order number and tracking information.
If a shipment is confirmed to be lost in transit, we will work with the applicable carrier to investigate the shipment and determine the appropriate next steps.
Incorrect Products
If you receive a product that does not match your order, contact us at support@zzenvora.store before returning the item.
Please provide your order number and photographs of the product received so that we can review the issue and provide instructions.
11. Shipping Delays & Exceptions
Although we provide estimated delivery times, delivery dates are not guaranteed unless a specific guaranteed service is expressly stated at checkout.
Shipping may occasionally take longer because of circumstances outside Zenvora's reasonable control, including:
· Severe weather
· Natural disasters
· Carrier service disruptions
· Public holidays
· Transportation interruptions
· Address or delivery-area restrictions
· Customs or import processing
· Unexpected carrier delays
· Incorrect or incomplete address information
· High shipping volumes
· Other circumstances affecting carrier operations
When a delay occurs, the tracking information provided by the carrier may contain the most current shipment status.
A shipping delay does not automatically constitute a lost shipment. We may need to allow the carrier's investigation or standard delivery period to progress before determining that a package is officially lost.
12. Delivery Restrictions
Some products or destinations may have delivery restrictions due to carrier limitations, local regulations, product characteristics, or other logistical requirements.
If we are unable to ship an order to the address provided, we will contact the customer where appropriate to discuss the available options.
13. Shipping Information Accuracy
Zenvora makes reasonable efforts to keep shipping information accurate and up to date.
Shipping costs, handling times, transit times, available carriers, and delivery estimates may vary by destination and may be updated when our shipping arrangements change.
The shipping information provided on our website and during checkout should be considered the most relevant information for the customer's order.
14. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Zenvora
Email: support@zzenvora.store
Phone: +1(440) 962-7730
Business Address: 5008 Avenue H, Austin, TX 78751, United States
Track Your Order: Click Here
We recommend contacting us with your order number whenever you are asking about an existing order so that we can assist you more efficiently.
Last Updated: Sept. 23, 2026