FAQ
Welcome to the Zenvora FAQ. Here you'll find answers to common questions about ordering, shipping, payments, returns, refunds, and our chandelier products.
If you cannot find the answer to your question, please contact us using the information provided at the end of this page.
1. Order & Shipping Questions
How can I place an order?
Browse the products available on the Zenvora website, select the product and quantity you want, add it to your cart, and proceed to checkout.
Before completing your purchase, review your product selection, shipping address, payment method, shipping cost, and total order amount.
How do I know if my order was successfully placed?
After successfully submitting your order, you will generally receive an order confirmation at the email address provided during checkout.
If you do not receive an email, first check your spam or junk folder. You can also contact us with your order details.
How long does shipping take?
Our estimated delivery time consists of order handling and carrier transit time.
Handling Time: [1–2 business days]
Transit Time: [3–7 business days]
Estimated Total Delivery: [4–9 business days]
Actual delivery times may vary depending on the destination, carrier operations, holidays, weather, and other circumstances.
Please refer to our Shipping Policy for complete information.
What is your order cut-off time?
Our current order cut-off time is [4:00 PM] GMT -05:00, Monday through Friday.
Orders placed after the cut-off time or on weekends and recognized holidays may begin processing on the next business day.
How much does shipping cost?
Our standard shipping charge is:
Free Shipping
The applicable shipping cost will be displayed during checkout before you complete your purchase.
Which shipping carriers do you use?
Orders may be shipped through Fedex, UPS, USPS, depending on the destination, package requirements, and available shipping service.
The carrier used for an individual order may vary.
How can I track my order?
When tracking information is available, we will provide a tracking number or tracking information associated with your shipment.
You can track your order here:
Tracking information may take some time to become active after the carrier receives the package.
Can I change my shipping address after placing an order?
Contact us as soon as possible if you need to change your shipping address.
We will make reasonable efforts to update the address before shipment, but an address change cannot be guaranteed once an order has entered processing or has been handed to the carrier.
What happens if I enter the wrong address?
Customers are responsible for providing an accurate and complete shipping address.
If an order has already shipped and the carrier cannot deliver it because of an incorrect or incomplete address, additional shipping charges may apply if reshipping is necessary.
What should I do if my package is delayed?
First, check the latest tracking information provided by the carrier.
If the tracking information has not updated for several business days or the package appears to be significantly delayed, contact us with your order number and tracking information so we can review the shipment.
2. Return & Refund Questions
What is your return period?
Zenvora accepts eligible returns within 30 days of delivery.
The return request must be submitted within the applicable return period and the product must meet our return requirements.
Please see our Returns & Refunds Policy for complete details.
What condition must a product be in to qualify for a return?
Unless otherwise stated, eligible products should generally be unused, uninstalled, and returned in their original condition with the original packaging and accessories where reasonably possible.
Products that have been installed, modified, rewired, or damaged after delivery may not qualify for a standard change-of-mind return.
How do I request a return?
Contact us at support@zzenvora.store with your order number and reason for the return.
For damaged, defective, or incorrect products, we may also request photographs and other information to help us assess the issue.
Do not ship the product to an address obtained from an old order or package unless we have provided return instructions.
Who pays for return shipping?
For eligible change-of-mind returns:
Customer
For products confirmed to be damaged, defective, or incorrectly supplied:
Zenvora will provide a return label
Please review our Returns & Refunds Policy for the applicable conditions.
Do you charge a restocking fee?
No, Zenvora does not charge a restocking fee.
Any applicable fee will be handled according to our published Returns & Refunds Policy.
Can I return a chandelier after installing it?
Standard change-of-mind returns generally require the product to remain unused and uninstalled.
If a chandelier has been installed, modified, rewired, or otherwise altered, it may not qualify for a standard change-of-mind return.
If the chandelier is defective or arrives damaged, contact us before installation whenever possible so we can provide the appropriate instructions.
What if my chandelier arrives damaged?
Contact us as soon as possible at support@zzenvora.store
Please provide your order number along with clear photographs of:
· The damaged product
· The outer packaging
· The shipping label
· Any damaged components
Keep the original packaging until the issue has been reviewed.
What if I receive the wrong product?
Contact us before returning the item.
Provide your order number and photographs of the product received. We will review the issue and provide the appropriate instructions.
Do you offer exchanges?
Yes
If exchanges are available, the product must meet the applicable return conditions.
If the requested replacement is unavailable, another appropriate resolution may be offered.
How long does a refund take?
Once an eligible return has been received and approved, refunds are generally processed within 7 business days.
After Zenvora processes the refund, the payment provider or bank may require additional time before the amount appears in your account.
What should I do if I haven't received my refund?
First check your bank or payment account and allow the normal processing period to pass.
If the refund still does not appear, contact us at support@zzenvora.store with your order number and refund information.
3. Payment & Checkout Questions
What payment methods do you accept?
Zenvora currently accepts:
· Credit and debit cards through Stripe
Available payment methods may vary depending on your location and other factors.
What currency are your prices shown in?
Zenvora prices are displayed in USD – US Dollars, unless otherwise stated.
If your bank or payment card uses another currency, your payment provider or bank may apply its own currency conversion rate or foreign transaction fee.
Is checkout secure?
Zenvora uses a secure checkout process and works with payment providers such as PayPal and Stripe, where applicable.
Payment information is processed through the applicable payment provider.
For your security, never send complete card details, CVV/security codes, passwords, or other payment credentials to us by email.
Why did my payment fail?
A payment may fail because of incorrect payment information, insufficient funds, bank restrictions, payment-provider security checks, billing-address mismatches, technical issues, or other reasons.
Check your payment information and try again. You may also try another available payment method.
I see a pending charge after my payment failed. What should I do?
A failed payment attempt may sometimes result in a temporary authorization or pending transaction.
The release time is controlled by your bank or payment provider and can vary.
If the amount remains pending beyond the normal processing period, contact your bank or payment provider for assistance.
Do you offer subscriptions or recurring payments?
No. Zenvora does not currently offer subscriptions or recurring payment plans.
Each purchase is an individual transaction. Customers are not automatically charged for future orders.
4. Product Information
What products does Zenvora currently sell?
Zenvora currently focuses on chandeliers and lighting products.
Product availability may change as we add new designs and product categories.
Where can I find the dimensions of a chandelier?
Product dimensions and specifications are provided on the relevant product page whenever available.
Please review the product specifications carefully before placing an order to ensure that the chandelier is suitable for your intended space.
Are the product colors shown on the website accurate?
We make reasonable efforts to display product colors accurately.
However, colors may appear slightly different depending on your monitor, phone, tablet, screen settings, lighting conditions, and other factors.
Are chandeliers ready to install?
Installation requirements vary by product.
Please review the individual product description and installation information before purchasing.
Unless specifically stated otherwise, Zenvora does not provide electrical installation services.
Professional installation by a qualified person may be recommended or required depending on the product and local regulations.
What should I check before purchasing a chandelier?
We recommend reviewing:
· Product dimensions
· Weight, where provided
· Materials and finish
· Bulb requirements
· Voltage and electrical specifications
· Ceiling or mounting requirements
· Available installation space
· Product-specific installation instructions
If you are unsure whether a particular chandelier is suitable for your location, consult a qualified electrician or other appropriate professional before installation.
How should I care for my chandelier?
Care instructions vary depending on the materials and finish.
Unless the product-specific instructions state otherwise, use appropriate gentle cleaning methods and avoid harsh chemicals or abrasive materials that could damage the finish.
Always disconnect electrical power before cleaning or performing any maintenance that requires access to electrical components.
Follow the manufacturer's product-specific care and installation instructions where provided.
What happens if a component is missing from my chandelier?
Contact us at support@zzenvora.store with your order number and details of the missing component.
We may request photographs of the package and its contents to help identify the issue.
Can I install the chandelier myself?
Installation requirements vary by product and location.
Because chandeliers involve electrical connections and ceiling mounting, professional installation by a qualified electrician or other appropriately qualified person may be recommended or required.
Always follow the product's installation instructions and applicable local electrical and building requirements.
5. General Inquiries
How can I contact Zenvora?
You can contact us at:
Email: support@zzenvora.store
Phone: +1 (440) 962-7730
Business Address: 5008 Avenue H, Austin, TX 78751, United States
For order-related questions, please include your order number so that we can assist you more efficiently.
Where can I find your store policies?
You can review our main policies here:
· Shipping Policy: Read Here
· Returns & Refunds Policy: Read Here
· Payment Policy: Read Here
· Privacy Policy: Read Here
· Terms & Conditions: Read Here
How quickly will you respond to my message?
Our customer-support response time is generally within 24–48 business hours.
Response times may be longer during weekends, holidays, or periods of unusually high inquiry volume.
Can I get help choosing a chandelier?
Yes. If you have questions about product dimensions, specifications, materials, or other information available for a product, contact us before placing your order.
We will provide information based on the product specifications available to us.
Can I modify or cancel my order?
Contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate a cancellation or change before the order enters processing or shipment, but changes cannot be guaranteed once processing or shipment has begun.
Please review our Returns & Refunds Policy for additional information.
Still Have Questions?
If your question is not answered above, please contact the Zenvora support team.
Zenvora
Email: support@zzenvora.store
Phone: +1 (440) 962-7730
Business Address: 5008 Avenue H, Austin, TX 78751, United States
We recommend including your order number when contacting us about an existing order.
Last Updated: Sept. 23, 2026